Refund Policy

At Sipezy, we take pride in delivering high-quality stainless steel tumblers. However, in the rare case that your order arrives damaged, we offer a replacement.

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Replacement Eligibility:

We only offer replacements if the product was delivered damaged.

To qualify:

• You must contact us within 48 hours of delivery.

• You may be asked to share clear photos of:

  • The damaged product

  • The outer packaging (including shipping label)

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Proof Required:

• We may require images or videos to verify the damage before approving a replacement.

• Failure to provide proof may result in denial of your request.

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Pick Up and Delivery Charges:

• All logistics costs (return pick-up and replacement delivery) will be borne by the customer.

• We do not provide free return shipping or reverse pick-up.

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Non-Replacement Charges:

Replacements will not be issued for:

• Minor scratches or imperfections caused during shipping

• Damage after delivery due to misuse or mishandling

• Change of mind or dislike of color/design

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How to Request a Replacement:

Please email us at sipezyofficial@gmail.com within 48 hours of delivery. Include:

• Order number

• Description of the issue

• Required photos as mentioned above